by 99Realty 
On a bright April morning in 2024, destiny introduced me to Mr. M. Madhav, a discerning gentleman with an eye for a perfect home. Our meeting began with me introducing him to the serene charm of Aranyak Society. Enthused yet cautious, Madhav visited the site on May 10, eager to explore. While he admired the project’s promise, his heart yearned for the immediacy of a ready-to-move flat—a quest that led me to widen the horizon. Driven by his aspirations, I introduced him to two promising options: the vibrant Tapoban City and the elegant Tilotoma Apartment, both in the same picturesque locale. Madhav’s eyes sparkled as he toured these projects, especially Tilotoma Apartment, but the prospect of realizing his dream hit a roadblock—pricing concerns threatened to derail the journey.
Unwilling to let his dream fade, I stayed in touch, keeping Madhav updated and maintaining an empathetic approach to his concerns. Recognizing the gravity of the situation, I escalated the matter to my senior, Mr. Shail, and Mr. Abhisek Panda. Together, we meticulously verified Madhav’s requirements, ensuring his intentions were genuine and his trust well-placed.
It was then that Mr. Shail and Mr. Abhisek Panda personally stepped in, orchestrating several face-to-face meetings with Madhav. These discussions were not merely about selling a property but about understanding his vision of a home and addressing every query with patience and transparency. Slowly but surely, the gaps narrowed, and mutual trust solidified.
June 26, 2024, marked a momentous day. After weeks of perseverance and collaborative effort, Madhav’s dream found its anchor—a spacious 1011 sqft 2BHK flat in Tilotoma Apartment. Smiles were exchanged, hands were shaken, and the deal was closed.
For Madhav, it wasn’t just about buying a flat—it was about the journey of finding a home. For us, it was a testament to how unwavering commitment to customer service can turn challenges into milestones, proving that every dream deserves a chance to soar. Madhav’s story reminds us that a satisfied client is not the end goal but the beginning of a lifelong relationship.
99Realty Tales by Mr. Maasoom Ansari- Sales Co Ordinator, Durgapur
Edited by Mr. Purnoday Singh, CRM Lead
